Case studies
Below is a selection of our most significant project experiences around the world. Feel free to explore.
Estudo da adesão a um novo conceito de Food & Beverage no Aeroporto do Porto
A ANA Aeroportos, nomeadamente através do seu Departamento Comercial Não Aviação, necessitava de uma avaliação da oferta comercial na área de Food & Beverage no Aeroporto do Porto. Para o efeito, a ANA Aeroportos seleccionou a VTM para desenvolver este estudo, que incluiu a realização de inquéritos presenciais em duas zonas distintas do aeroporto em […]
Airports and aviation
B2B study to evaluate airline customer satisfaction at five international airports
ANA Aeroportos, as the managing entity of the Portuguese airports, has as its main customers the Airline Companies that operate in the different airports that ANA manages and administers. Aiming to provide a service of excellence, ANA Aeroportos assessed the level of satisfaction with the quality of service provided at the 5 Portuguese International Airports. […]
Airports and aviation
Evaluation of the satisfaction on the PRM Assistance service at Lisbon Airport
In its mission to continuously improve the services provided to passengers and in response to the agreement with airlines under the Airport Service Quality Regimen (RQSA), ANA Aeroportos periodically evaluates the level of satisfaction with the MyWay service in the five main Portuguese airports, and tries as well to identify constraints and opportunities for improvement. […]
Airports and aviation
Evaluation of the operational quality of the parking lots of five international airports
ANA Aeroportos, as the managing entity of Portuguese airports, grants the concession for the operation of airport car parking lots to third parties who take over the management of these infrastructures. In its mission of continuous improvement, ANA Aeroportos periodically evaluates the operational quality of the services provided to customers by the concessionaire of the […]
Airports and aviation
Client profile study and competition evaluation for the parking lots of five international airports
This project was designed by the Non-Aviation Commercial Department of ANA Aeroportos and awarded to VTM in order to assist ANA in the development of two different studies, as set out below. Study of the perceived quality in the ANA car parking lots of five internationl airports, whose main objectives are: Assess quality perceived by […]
Airports and aviation
ACI’s Airport Service Quality survey program at five international airports
VTM was selected as the service provider responsible for conducting the Airport Service Quality (ASQ) survey programme, designed and worldwide coordinated by Airports Council International (ACI). This programme is part of the Airport Service Quality Regimen (RQSA) of the ANA Concession Contract and is subdivided into two projects: ASQ Departures and ASQ Arrivals. The main […]
Airports and aviation
Programa de inquéritos da ACI sobre a Qualidade dos Serviços Aeroportuários em cinco aeroportos internacionais
A VTM foi selecionada como prestador de serviços responsável pela realização do programa de inquéritos Qualidade de Serviço Aeroportuário (QSA), concebido e coordenado a nível mundial pelo Airports Council International (ACI). Este programa faz parte do Regime de Qualidade de Serviço Aeroportuário (RQSA) do Contrato de Concessão da ANA e está subdividido em dois projectos: […]
Airports and aviation
Passenger profile studies at five international airports
This study was designed by ANA Aeroportos and was awarded to VTM with the goal of obtaining an overall characterization of the passenger profile at five Portuguese international airports, namely to understand: Traffic composition evolution Motivations and trip choices Sociodemographic characteristics. This study of ongoing development is one of ANA’s Marketing Intelligence tools to support […]
Airports and aviation
Improving international railway corridors in Iberia and with the rest of Europe
Today, international rail freight transport plays a secondary role vis-à-vis road and maritime modes, with relatively low market shares both in Portugal and Spain. In this sense, one of the objectives of the European Economic Interest Grouping – High Speed Spain-Portugal (AEIE-AVEP) is to increase the quality of supply with a view to increase international […]
Railways
Integrated Study of Procurement and Logistic-Operational Optimisation
The Portuguese Government attributed to APDL the competencies of railway infrastructure manager in relation to the Guarda and Leixões railway terminals for a period of 40 years. On the other side of the border, APDL signed a protocol in the past with ZALDESA, manager of the Salamanca logistics platform and, more recently, has shown its […]
Ports and maritime
Demand & revenue study for the EU Atlantic rail freight corridor
VTM was part of a consortium composed also by SETEC (Fr), EPYPSA (Es), and PROGNOS (G), which jointly delivered the initial (2012) and the updated (2015) transport market studies for the corridor. Demand forecasts on freight flows on the Corridor were provided taking into account economic forecasts, context, demand, supply, and determinants of modal choice. […]
Railways
Demand & revenue study for the BCR toll road portfolio
A major international Consortium appointed VTM as its traffic and revenue advisor in view of bidding for the secondary market sale of PT BRISA’s BCR toll roads portfolio, a transaction evaluated over € 3 billion. The Traffic & Revenue projections exercise required a deep understanding of each of BCR’s 11 assets’ key traffic demand drivers, […]
Roads
