VTM is thrilled to announce that we have been selected as the service provider to conduct the Airport Service Quality (ASQ) surveys at the five major Portuguese airports starting from April 1st, 2023!
The ASQ Surveys, coordinated by ACI World – Airports Council International, play a crucial role in assessing passenger satisfaction and improving airport services worldwide. Our team at VTM is honored to be entrusted with this important task by ANA – Aeroportos de Portugal, SA.
This partnership reflects VTM’s commitment to excellence in delivering high-quality services and distinct solutions. As the chosen service provider, we will leverage our expertise to gather valuable insights directly from passengers, helping ANA Aeroportos enhance the airport experience and ensure that it continues to meet and exceed travelers’ expectations.
We are proud to contribute to the continuous improvement of the Portuguese airport industry. This opportunity presents a great challenge for the next three years, and we are confident in our ability to deliver outstanding work, just as our esteemed Clients have come to expect from us.
Stay tuned for updates as we work closely with ANA Aeroportos to elevate the passenger experience and make Portuguese airports world-class destinations!
An insightful scientific article by the VTM team has just been published on a specialised journal. The transport sector is a traditionally male-dominated one, both from an employment point of view and for the values it embodies. It has the stigma of being dominated by a “macho” culture and it has been regarded as “no […]
“A developed country is not a place where the poor have cars. It’s where the rich use public transportation ” – so Gustavo Petro reminds us. [Portuguese and Spanish translation below] This statement couldn’t be more in line with the national and international vision of mobility. In fact, it is a perfect reflection of […]