VTM is thrilled to announce that we have been selected as the service provider to conduct the Airport Service Quality (ASQ) surveys at the five major Portuguese airports starting from April 1st, 2023!
The ASQ Surveys, coordinated by ACI World – Airports Council International, play a crucial role in assessing passenger satisfaction and improving airport services worldwide. Our team at VTM is honored to be entrusted with this important task by ANA – Aeroportos de Portugal, SA.
This partnership reflects VTM’s commitment to excellence in delivering high-quality services and distinct solutions. As the chosen service provider, we will leverage our expertise to gather valuable insights directly from passengers, helping ANA Aeroportos enhance the airport experience and ensure that it continues to meet and exceed travelers’ expectations.
We are proud to contribute to the continuous improvement of the Portuguese airport industry. This opportunity presents a great challenge for the next three years, and we are confident in our ability to deliver outstanding work, just as our esteemed Clients have come to expect from us.
Stay tuned for updates as we work closely with ANA Aeroportos to elevate the passenger experience and make Portuguese airports world-class destinations!
At VTM, we are constantly evolving in order to offer our clients the best transport consultancy solutions possible, combining decades of experience with cutting-edge methodologies. One example that has significantly enriched our skills and analytical capabilities is the application of Structural Equation Models (SEM) in transport systems. What are Structural Equation Models? Structural Equation […]
International Women’s Day 2025 (March 8th) is approaching. To celebrate the occasion, VTM has signed the Declaration by the Women in Transport – EU Platform for Change, an initiative of the European Commission, reaffirming its commitment to promoting equal opportunities for women and men in the transport sector. In fact, the transport sector is not […]