VTM is thrilled to announce that we have been selected as the service provider to conduct the Airport Service Quality (ASQ) surveys at the five major Portuguese airports starting from April 1st, 2023!
The ASQ Surveys, coordinated by ACI World – Airports Council International, play a crucial role in assessing passenger satisfaction and improving airport services worldwide. Our team at VTM is honored to be entrusted with this important task by ANA – Aeroportos de Portugal, SA.
This partnership reflects VTM’s commitment to excellence in delivering high-quality services and distinct solutions. As the chosen service provider, we will leverage our expertise to gather valuable insights directly from passengers, helping ANA Aeroportos enhance the airport experience and ensure that it continues to meet and exceed travelers’ expectations.
We are proud to contribute to the continuous improvement of the Portuguese airport industry. This opportunity presents a great challenge for the next three years, and we are confident in our ability to deliver outstanding work, just as our esteemed Clients have come to expect from us.
Stay tuned for updates as we work closely with ANA Aeroportos to elevate the passenger experience and make Portuguese airports world-class destinations!
Recognition of outstanding work is the perfect way to begin the new year. We are thrilled to announce that four members of the VTM team have been promoted this month. After returning to VTM earlier in 2024, following his role as Advisor and Chief of Staff to Cabinet Members in the last two Portuguese governments, […]
VTM is Portuguese, Spanish, Italian… but also Brazilian, Romanian, Polish — and the list keeps growing! To celebrate this richness, we thought it would be both useful and fun to give our Clients and colleagues a little help: how to properly pronounce our names. Let’s see how it goes — practice makes perfect!